Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs

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judep
Exetel Staff
Posts: 370
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs

Post by judep » Sat May 25, 2019 1:53 pm

Event Notification

Locations Affected : Nowra, NSW and Surrounding Suburbs

Products Impacted : Fibre

Event Start Time : 25/05/2019, 12:55 PM AEST

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root cause : Still under investigation by the wholesale supplier technicians

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 107
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Nowra, NSW and Surrounding Suburbs

Post by Dushyanthan » Sat May 25, 2019 4:03 pm

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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