Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

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rehanj
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Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by rehanj » Fri Jul 12, 2019 9:23 am

Event Notification

Locations Affected : Mount Kuring-Gai, NSW

Products Impacted : ADSL

Supplier : The wholesale supplier for the impacted services is Telstra.

Event Start Time : 12/07/2019, 08:14 AEST

Estimated Time of Resolution : 16/07/2019, 19:00 AEST

Root cause : The root cause is unfortunately unavailable at this stage

Additional Information : Most customers in the above mentioned area may experience loss of connectivity

Exetel apologizes for any inconvenience this may have caused

nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by nilushid » Fri Jul 12, 2019 11:00 pm

Update:

Outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

rasikak
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Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by rasikak » Sat Jul 13, 2019 9:50 am

Update:

Outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 452
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Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by judep » Sat Jul 13, 2019 11:16 pm

Update:

Outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

IsuruB
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Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by IsuruB » Sun Jul 14, 2019 9:00 am

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 452
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by judep » Mon Jul 15, 2019 8:56 am

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

nilushid
Exetel Staff
Posts: 698
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by nilushid » Mon Jul 15, 2019 9:46 pm

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by rehanj » Tue Jul 16, 2019 9:32 am

Update:

The Wholesale Supplier advises that the outage is still ongoing.

Estimated time of resolution: 16/07/2019, 19:00 AEST

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 452
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned ADSL Network Outage - Mount Kuring-Gai, NSW

Post by judep » Wed Jul 17, 2019 9:02 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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