Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

Post by **rasikak** » Fri Jul 19, 2019 8:16 pm

Locations Affected: Richmand, South Yara, Balwyn and surrounding suburbs,VIC

Products Impacted : Fibre

Supplier: Optus NBN

Event Start Time: 19/07/2019 17:30 PM AEST

Estimated Time of Resolution (ETR) : The ETR is unfortunately unavailable at this stage

Root cause : The root cause is unfortunately unavailable at this stage

Additional Information : Most customers in the above mentioned area may experience a total loss of connectivity

Exetel apologizes for any inconvenience this may have caused

Post by **rasikak** » Fri Jul 19, 2019 11:14 pm

Event Update

Estimated Time of Resolution : We are unable to provide an Estimated time of Restoration at this stage

Root cause : The root cause is unfortunately unavailable at this stage

Exetel apologizes for any inconvenience this may have caused

Post by **Amila Fernando** » Sat Jul 20, 2019 3:43 am

UPDATE

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Post by **judep** » Sat Jul 20, 2019 9:59 am

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Post by **rasikak** » Sat Jul 20, 2019 11:04 pm

Update

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Post by **kaushalyap** » Sun Jul 21, 2019 3:08 am

Update :

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Post by **IsuruB** » Sun Jul 21, 2019 8:47 am

Update :

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

Post by **rasikak** » Sun Jul 21, 2019 12:53 pm

Update

Our wholesale supplier has advised they have arranged a fix for the service disruption and we can see most of the services are online now.

Please power cycle your modem / router and check if issues persist.

Apologies for any inconvenience caused.

Post by **judep** » Mon Jul 22, 2019 10:23 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Exetel customer help forum

Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

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