No Emails since 18/7/19

Email setup and troubleshooting
Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

No Emails since 18/7/19

Post by Mulder » Mon Jul 22, 2019 3:22 pm

The last emails that downloaded to my phone through gmail was on the 18/7/19. It keeps coming up with a pop error.
I have been downloading emails like this for years and there has been no settings changed.
I also receive emails via my lap top the same way and it too stopped downloading emails on the same day.
I have tried to access my emails via webmail but to no avail. It won’t allow me to log on. I’ve tried different passwords plus the one I set it too and nothing. I have checked and the email I use with Exetel is still associated with my account. I only have one account.
I have contacted support but no replay.
I would ring but I don’t have time to wait in the queue. At the time of writing it was 121 minutes.
Any help appreciated.
Regards
David

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: No Emails since 18/7/19

Post by rasikak » Mon Jul 22, 2019 3:47 pm

Mulder wrote:
Mon Jul 22, 2019 3:22 pm
The last emails that downloaded to my phone through gmail was on the 18/7/19. It keeps coming up with a pop error.
I have been downloading emails like this for years and there has been no settings changed.
I also receive emails via my lap top the same way and it too stopped downloading emails on the same day.
I have tried to access my emails via webmail but to no avail. It won’t allow me to log on. I’ve tried different passwords plus the one I set it too and nothing. I have checked and the email I use with Exetel is still associated with my account. I only have one account.
I have contacted support but no replay.
I would ring but I don’t have time to wait in the queue. At the time of writing it was 121 minutes.
Any help appreciated.
Regards
David
thank you for reaching out. kindly PM your customer ID or the service or the email address to check on our end.

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: No Emails since 18/7/19

Post by rasikak » Mon Jul 22, 2019 4:33 pm

Mulder wrote:
Mon Jul 22, 2019 3:22 pm
The last emails that downloaded to my phone through gmail was on the 18/7/19. It keeps coming up with a pop error.
I have been downloading emails like this for years and there has been no settings changed.
I also receive emails via my lap top the same way and it too stopped downloading emails on the same day.
I have tried to access my emails via webmail but to no avail. It won’t allow me to log on. I’ve tried different passwords plus the one I set it too and nothing. I have checked and the email I use with Exetel is still associated with my account. I only have one account.
I have contacted support but no replay.
I would ring but I don’t have time to wait in the queue. At the time of writing it was 121 minutes.
Any help appreciated.
Regards
David
Thank you for forwarding the service details. We have sent a response to your query raised via Exetel Website #15692938. Kindly response to the email to further proceed.

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Mon Jul 22, 2019 4:47 pm

What email address was it sent too? If it was my main email address at exemail.com.au I won’t be able to read it.

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: No Emails since 18/7/19

Post by rasikak » Mon Jul 22, 2019 5:42 pm

Mulder wrote:
Mon Jul 22, 2019 4:47 pm
What email address was it sent too? If it was my main email address at exemail.com.au I won’t be able to read it.
We have sent it to your hotmail address which you have contacted us via the Website.

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Mon Jul 22, 2019 6:43 pm

Thank you. I found it in the spam folder. I’ll get onto it.
Regards
David

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Mon Jul 22, 2019 6:57 pm

Email responded to. I can’t believe spam email from my account. I hardly send emails. Password strengthened.. look forward to it being unblocked. Thank you

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: No Emails since 18/7/19

Post by rasikak » Mon Jul 22, 2019 8:29 pm

Mulder wrote:
Mon Jul 22, 2019 6:57 pm
Email responded to. I can’t believe spam email from my account. I hardly send emails. Password strengthened.. look forward to it being unblocked. Thank you
Please let us know once you have replied to the email sent so we can further assist you on the same.

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Mon Jul 22, 2019 9:27 pm

I have replied to the email you sent me. I have changed passwords and run a virus scan.
Thank you

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Tue Jul 23, 2019 11:20 am

I still have no access. I have replied to your emails. I have done what you asked. Can you please unblock my email account. . Thank you.
David

KavindaS
Forum Admin
Posts: 2429
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: No Emails since 18/7/19

Post by KavindaS » Tue Jul 23, 2019 1:04 pm

Mulder wrote:
Tue Jul 23, 2019 11:20 am
I still have no access. I have replied to your emails. I have done what you asked. Can you please unblock my email account. . Thank you.
David
Hi David,

I have responded to your email via the ticket 15692938.

I have escalated with our system administration department to lift the temporally restriction.

We will provide you the confirmation, as soon as we receive their feedback.

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Tue Jul 23, 2019 5:29 pm

Thank you. I have seen the email you sent. I hope it’s lifted soon. There are emails I know that were coming that I need to attend too. I don’t know who was supposedly sending spam from my account but I’m not happy. Virus scans turned up nothing so I don’t know how it happened.
Thanks.
David

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: No Emails since 18/7/19

Post by rasikak » Tue Jul 23, 2019 7:28 pm

Mulder wrote:
Tue Jul 23, 2019 5:29 pm
Thank you. I have seen the email you sent. I hope it’s lifted soon. There are emails I know that were coming that I need to attend too. I don’t know who was supposedly sending spam from my account but I’m not happy. Virus scans turned up nothing so I don’t know how it happened.
Thanks.
David
Hi David, The email is unblocked from our end. Kindly check the service and let us know if any further issues.

Mulder
Posts: 48
Joined: Fri Aug 06, 2004 7:54 pm

Re: No Emails since 18/7/19

Post by Mulder » Tue Jul 23, 2019 8:02 pm

Hi, I received your email and i have tried to download my email but to no avail. I have checked all settings and changed the passwords to the new ones but still no luck. I changed the password to my email to another new one but again no success in downloading my emails. No other settings were changed. I use GMail.
Help

IsuruB
Exetel Staff
Posts: 270
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: No Emails since 18/7/19

Post by IsuruB » Tue Jul 23, 2019 9:23 pm

Mulder wrote:
Tue Jul 23, 2019 8:02 pm
Hi, I received your email and i have tried to download my email but to no avail. I have checked all settings and changed the passwords to the new ones but still no luck. I changed the password to my email to another new one but again no success in downloading my emails. No other settings were changed. I use GMail.
Help
Thanks for your response. Have you checked if emails have come through on Webmail?

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