Constant nightly dropouts

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JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

Constant nightly dropouts

Post by JohnSCS » Tue Jul 23, 2019 10:57 pm

Have any other users (NSW or other states) on NBN had consistent dropouts from mid/late afternoon till after midnight every night?
Been a constant issue for about a month.

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Constant nightly dropouts

Post by KavindaS » Wed Jul 24, 2019 3:10 pm

JohnSCS wrote:
Tue Jul 23, 2019 10:57 pm
Have any other users (NSW or other states) on NBN had consistent dropouts from mid/late afternoon till after midnight every night?
Been a constant issue for about a month.
Considering the issue going for a month now, we need to troubleshoot the issue individually and check for the possible network related issues.

Is your service fully stable from morning? Do you use the service from late night to morning, until the issue starts from afternoon?

JohnSCS
Posts: 17
Joined: Wed Feb 09, 2005 9:17 am

Re: Constant nightly dropouts

Post by JohnSCS » Wed Jul 24, 2019 6:02 pm

KavindaS wrote:
Wed Jul 24, 2019 3:10 pm
JohnSCS wrote:
Tue Jul 23, 2019 10:57 pm
Have any other users (NSW or other states) on NBN had consistent dropouts from mid/late afternoon till after midnight every night?
Been a constant issue for about a month.
Considering the issue going for a month now, we need to troubleshoot the issue individually and check for the possible network related issues.

Is your service fully stable from morning? Do you use the service from late night to morning, until the issue starts from afternoon?
NBN service seems to be ok from around midnight until mid to late afternoon. Late night (around 9/10pm) we start experiencing dropouts, thats complete loss of network for around 1 minute. This can randomly happen until about midnight.
On top of this we can experience high latency at randoms times from about 10am throughout the day until around midnight.

The above is not dependent on weather conditions.

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