Outlook 2019

Email setup and troubleshooting
amillen
Posts: 15
Joined: Thu Oct 11, 2018 7:25 pm

Re: Outlook 2019

Post by amillen » Sun Jul 21, 2019 10:42 am

Hi, this problem is still ongoing, I have contacted Microsoft and they believe the problem is with Exetel.

IsuruB
Exetel Staff
Posts: 300
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Outlook 2019

Post by IsuruB » Sun Jul 21, 2019 11:57 am

amillen wrote:
Sun Jul 21, 2019 10:42 am
Hi, this problem is still ongoing, I have contacted Microsoft and they believe the problem is with Exetel.
Hi Angus, thanks for getting back to us. We will raise your query internally with the Exetel System Administrators and let you know as soon as a response is received.

amillen
Posts: 15
Joined: Thu Oct 11, 2018 7:25 pm

Re: Outlook 2019

Post by amillen » Sun Jul 28, 2019 9:18 am

Hi Isuru, thank you for your response, have the administrator had a chance to look at the problem yet?.

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Outlook 2019

Post by rasikak » Sun Jul 28, 2019 2:14 pm

amillen wrote:
Sun Jul 28, 2019 9:18 am
Hi Isuru, thank you for your response, have the administrator had a chance to look at the problem yet?.
Thank you for reaching out. We have sent you an email requesting more details to investigate this further. Please advise us accordingly.

amillen
Posts: 15
Joined: Thu Oct 11, 2018 7:25 pm

Re: Outlook 2019

Post by amillen » Sun Jul 28, 2019 4:18 pm

Thanks I have responded to your email.

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Outlook 2019

Post by rasikak » Sun Jul 28, 2019 4:38 pm

amillen wrote:
Sun Jul 28, 2019 4:18 pm
Thanks I have responded to your email.
thank you for your email. We will escalate the issue further to the hosting team and update you accordingly.

amillen
Posts: 15
Joined: Thu Oct 11, 2018 7:25 pm

Re: Outlook 2019

Post by amillen » Sun Aug 11, 2019 7:56 pm

Hi there, has there been a response following the escalation?

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Outlook 2019

Post by rasikak » Sun Aug 11, 2019 8:11 pm

amillen wrote:
Sun Aug 11, 2019 7:56 pm
Hi there, has there been a response following the escalation?
thank you for reaching out. We have responded to your email with the feedback from our hosting team. Kindly check the service and let us know if any further issues.

amillen
Posts: 15
Joined: Thu Oct 11, 2018 7:25 pm

Re: Outlook 2019

Post by amillen » Sun Aug 11, 2019 8:16 pm

Hi, unfortunately your suggestions haven't worked. I tried all possible combinations.

bodogbodog
Posts: 280
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: Outlook 2019

Post by bodogbodog » Wed Oct 23, 2019 9:36 am

I am experiencing the same issue with Outlook 2019 on Windows 10 and my Exemail accounts - has there been any progress made on resolving this issue?
I can access them ok on my iPhone and iPad as well as my old PC running an earlier version of Outlook
It seems there's some incompatibility with the Exetel mail server (certificate?) and Outlook 2019

Anyone?

KavindaS
Forum Admin
Posts: 2505
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Outlook 2019

Post by KavindaS » Wed Oct 23, 2019 1:23 pm

bodogbodog wrote:
Wed Oct 23, 2019 9:36 am
I am experiencing the same issue with Outlook 2019 on Windows 10 and my Exemail accounts - has there been any progress made on resolving this issue?
I can access them ok on my iPhone and iPad as well as my old PC running an earlier version of Outlook
It seems there's some incompatibility with the Exetel mail server (certificate?) and Outlook 2019

Anyone?
Please drop an email to hosting@exetel.com.au with some screenshots of the email settings configuration page and the error you get. We will investigate and provide you a feedback accordingly.

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