Link: Not Connected

Wireless broadband over 3G/4G
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nowusman
Posts: 1
Joined: Sat Aug 31, 2019 10:55 pm

Link: Not Connected

Post by nowusman » Sun Sep 01, 2019 10:17 am

Hi,

I have recently purchased Exetel Wireless Homebroadband Service with a NetComm modem a week back. It was working before (though not stable) but upon restart internet starts working but since yesterday, Internet is not available (WIFI devices are connecting but no internet).

I have checked APN & other settings seems fine. However on basic info page "LINK: Not Connect". Whereas in Advance Setup Model status is not coming as connected.

Please refer to attached screenshot for more detail & help in fixing this issue. Also note that service was not stable earlier as well, I had to restart modem everyday in morning, though WIFI gets connected but no internet.

PLAN: ExeHome 250GB
Service Number: 0432993658


Regards
Usman
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Config 1.jpg
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IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Link: Not Connected

Post by IsuruB » Sun Sep 01, 2019 1:25 pm

nowusman wrote:
Sun Sep 01, 2019 10:17 am
Hi,

I have recently purchased Exetel Wireless Homebroadband Service with a NetComm modem a week back. It was working before (though not stable) but upon restart internet starts working but since yesterday, Internet is not available (WIFI devices are connecting but no internet).

I have checked APN & other settings seems fine. However on basic info page "LINK: Not Connect". Whereas in Advance Setup Model status is not coming as connected.

Please refer to attached screenshot for more detail & help in fixing this issue. Also note that service was not stable earlier as well, I had to restart modem everyday in morning, though WIFI gets connected but no internet.

PLAN: ExeHome 250GB
Service Number: 0432993658


Regards
Usman
Hi Usman, Thanks for reaching out. We have sent you an email on your nominated email address with instructions on how to resolve the issue (reference number 15972295). Please let us know the outcome once the steps have been completed.

OOWDrew
Posts: 2
Joined: Sun Sep 15, 2019 8:12 am

Re: Link: Not Connected

Post by OOWDrew » Sun Sep 15, 2019 9:41 am

Hi,

I am having the same issue.

Please let me know how to fix this.

Drew

OOWDrew
Posts: 2
Joined: Sun Sep 15, 2019 8:12 am

Re: Link: Not Connected

Post by OOWDrew » Sun Sep 15, 2019 10:07 am

Service number: 0434810260

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Link: Not Connected

Post by IsuruB » Sun Sep 15, 2019 2:48 pm

OOWDrew wrote:
Sun Sep 15, 2019 10:07 am
Service number: 0434810260
Thanks for providing the service details. We have emailed you with instructions on your nominated email (reference 16051486).

tukue
Posts: 1
Joined: Wed Sep 18, 2019 12:55 am

Re: Link: Not Connected

Post by tukue » Wed Sep 18, 2019 11:03 am

I am having the same problem.
Started wireless broadband plan last week nwith a Netcomm modem that came with the plan
MBB 0434812161
Alem

IsuruB
Exetel Staff
Posts: 287
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Link: Not Connected

Post by IsuruB » Wed Sep 18, 2019 11:57 am

tukue wrote:
Wed Sep 18, 2019 11:03 am
I am having the same problem.
Started wireless broadband plan last week nwith a Netcomm modem that came with the plan
MBB 0434812161
Alem
Thanks for reaching out. An email has been sent with instructions to upgrade the firmware. Please let us know if this fails to rectify the issue so that we may investigate further.

gm7otf
Posts: 2
Joined: Tue Sep 17, 2019 11:04 pm

Re: Link: Not Connected

Post by gm7otf » Wed Sep 18, 2019 9:41 pm

I am another customer with the same issue. Started on 15 September and persists even though the router has been restarted and antenna reports full signal.

My mobile Broadband Service no is 0432989205. Thanks.

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Link: Not Connected

Post by KavindaS » Wed Sep 18, 2019 10:29 pm

gm7otf wrote:
Wed Sep 18, 2019 9:41 pm
I am another customer with the same issue. Started on 15 September and persists even though the router has been restarted and antenna reports full signal.

My mobile Broadband Service no is 0432989205. Thanks.
Thank you for providing the service number. I have sent an email to your nominated email address to upgrade the firmware. Ticket reference number is 15829721.

gm7otf
Posts: 2
Joined: Tue Sep 17, 2019 11:04 pm

Re: Link: Not Connected

Post by gm7otf » Thu Sep 19, 2019 1:44 pm

I'm afraid the firmware update did not resolve the issue for me.

It appears to have installed successfully but I still see the link is not connected. I confirmed the APN is configured correctly in the mobile broadband configuration screen.

KavindaS
Forum Admin
Posts: 2470
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Link: Not Connected

Post by KavindaS » Thu Sep 19, 2019 3:15 pm

gm7otf wrote:
Thu Sep 19, 2019 1:44 pm
I'm afraid the firmware update did not resolve the issue for me.

It appears to have installed successfully but I still see the link is not connected. I confirmed the APN is configured correctly in the mobile broadband configuration screen.
Can you try performing a full factory reset on your router and re check with the firmware upgrade?

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