Unplanned Fibre Network Outage - Millbridge, WA

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rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Unplanned Fibre Network Outage - Millbridge, WA

Post by rasikak » Thu Sep 19, 2019 10:02 pm

Event notification

Location Affected: Millbridge, WA

Event Start Time: 18/09/2019 17:00:00 (AWST)

Products Impacted : Fibre

Supplier: LBN Co

Additional Information: Some customers in the above mentioned area may experience slow speed during Peak time

Root cause : Network Equipment issue

Estimated Resolution : not yet available

Exetel apologizes for any inconvenience this may have caused.

rehanj
Exetel Staff
Posts: 564
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by rehanj » Fri Sep 20, 2019 9:08 am

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by rasikak » Fri Sep 20, 2019 10:11 pm

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 456
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by judep » Sat Sep 21, 2019 9:37 am

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 185
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by kavindip » Sat Sep 21, 2019 10:28 pm

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by IsuruB » Sun Sep 22, 2019 9:44 am

Update:

The replacement Network Equipment has not yet been acquired by the Wholesale Supplier.

The Supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

rasikak
Exetel Staff
Posts: 240
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by rasikak » Sun Sep 22, 2019 10:26 pm

Update:

The outage is still ongoing.

Our wholesale supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 302
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by IsuruB » Mon Sep 23, 2019 8:39 am

Update:

The Network Equipment has not yet been restored by the Wholesale Supplier.

The Supplier is unable to provide us with an Estimated time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

kavindip
Exetel Staff
Posts: 185
Joined: Wed Nov 07, 2018 6:05 pm

Re: Unplanned Fibre Network Outage - Millbridge, WA

Post by kavindip » Mon Sep 23, 2019 10:08 pm

Update:

Our supplier advises the outage has been restored.

Root cause : Network Equipment failure

Please power cycle your modem / router and check if any issues persist.

Exetel apologizes for any inconvenience caused.

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