Unplanned Outage on VOIP Services

[Kaushalya]

Event Notification

Services Affected: VOIP Services on Banter Platform

Event Start Time: 30/10/2019 14:30 AEST

Products Impacted : VoIP

Additional Information: Phones on the Banter platform may experience difficulties in unable to connect. We are working on fixing those impacted services.

Root cause : Still being investigated

Estimated Resolution : Currently there's no estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.

[Kaushalya]

Update:
Outage has been restored.

Root Cause:
Under investigations