Fibre outage Newtown and surrounding suburbs

[2old2slow]

I am in Earlwood 2206 and have had no internet or home phone since around 9.30am. is my outage within the 'surrounding suburbs' definition? I'm on HFC NBN if that makes any difference.

[KavindaS]

I am in Earlwood 2206 and have had no internet or home phone since around 9.30am. is my outage within the 'surrounding suburbs' definition? I'm on HFC NBN if that makes any difference.

PM me your service number or the customer id, so I will check and confirm to you with the supplier network.

[Griffithkevin]

I’ve had no internet all day in Enmore.

[2old2slow]

I spoke to a support rep and he advised the fault covers most if not all of Sydney.

[KavindaS]

Please follow the URL viewtopic.php?f=296&t=45190 for further updates about the ongoing outage.

[evanpavlakos]

Internet has been out since 7am in Dulwich Hill.
Over 12 hours later, still no internet or even an indication of time to rectify.
Not acceptable Exetel. When will this be fixed?

[evanpavlakos]

Any update Exetel? Still no internet. Who is your wholesale supplier that you are waiting on an ETA from?

[simonmartynellis]

Exetel, Internet is still out in Hurlstone Park. The lack of information is very frustrating; surely Optus, and yourselves, can provide more information than what amounts to a “you’ll just have to wait”!

[rowds]

Wouldn't want to be running a business on this NBN Link, oh wait I am.
Marrickville out also. Been offline since 7th at about 7am

[mlindsay]

Exeter??? ..... Where are you?? ... The silence is deafening

[mlindsay]

*** Exetel seems autocorrect needs correcting

[evanpavlakos]

Exetel. What's the point of this forum if you cant even provide regular updates and choose not to respond to customers concerns?
The incompetence is concerning.

[KavindaS]

Hi All,

We have updated the forum outage link when we have received feedback from the supplier viewtopic.php?f=296&t=45190&p=328481#p328481. Supplier or the connected network has been already informed in our initial post as Optus - NBN. We will continue to follow up this and update the same outage thread accordingly. Exetel apologies for the inconvenience may have caused by this.