Unplanned Fibre Network Outage - Stirling, WA

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Dushyanthan
Exetel Staff
Posts: 185
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Unplanned Fibre Network Outage - Stirling, WA

Post by Dushyanthan » Tue Nov 19, 2019 5:32 pm

Event Notification

Locations Affected : Stirling, WA

Products Impacted : Fibre

Supplier : LBNCo

Event Start Time : 19/11/2019, 13:00 AEDT

Estimated Time of Resolution (ETR): No ETR yet

Root cause : Still under investigation

Additional Information : Most customers in the above mentioned area may experience a complete disruption of their service.

Exetel apologizes for any inconvenience this may have caused

Dushyanthan
Exetel Staff
Posts: 185
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Stirling, WA

Post by Dushyanthan » Tue Nov 19, 2019 9:51 pm

Update :

The issue is still being investigated.

Unfortunately, there is no estimated time of resolution at the moment.

Exetel apologizes for any inconvenience this may have caused.

judep
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Posts: 615
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Stirling, WA

Post by judep » Wed Nov 20, 2019 9:19 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

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