Just thought i put a one stop thread for all VoIP problems that customers may have encountered and also from personal experience dealing with each customer individually over the years.
Calling Card Access Numbers.
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Sydney Access Number: (02) 8205 8300 Melbourne Access Number: (03) 9013 1900 Canberra Access Number: (02) 6100 8200 Brisbane Access Number: (07) 3102 0900 Adelaide Access Number: (08) 8121 5500 Perth Access Number: (08) 9467 5500
Once you have registered a number to use with the Exetel VoIP Calling Service you can use that number to initiate a call. To do this please do the following:
Step 1 Dial 02 8207 8900
Step 2 Once you hear the engaged tone - hang up - there will be no charge for this call from your call provider
Step 3 After around ten seconds your telephone will then ring and when you pick it up you will be told how much credit you have and then asked to dial the number of the person you wanted to call.
Username/Auth ID/Display Name : SIP/VOIP number (This can be obtained in the email we sent or via your User Facilities.)
Password : SIP/VOIP password (This can be obtained in the email we sent or via your User Facilities.)
SIP IP : 22.214.171.124
SIP Domain/Realm : sip1.exetel.com.au
Port : 5060
Preferred ptime : 40 ms
Voicemail is activated by default on all DID, you can enabled/disable the service via the User Facilities. To use Voicemail to Email you will need to enable it in the User Facilities and also specify a email address you want the voicemail to be sent to.
Access the voicemail service via the handset can be done by dialling 121.
There is no settings or configurations needed to be completed on the handware. The call will be divert to our VM server if the call is not picked up in 30 seconds.
We always recommend that all units/hardware using on our VoIP service are running on the latest firmware. There are some rare cases that this is not the case.
If you have any problems that are not listed below please upgrade the firmware on the device.
This guide will be kept up to date with all the latest problems and solutions our customers may encounter.
Netcomm NB9/NB9W Users
If you have problems terminating calls to mobile or certain landline numbers please make sure you are running on the latest firmware.
Latest firmware is NB9W-C211-S306NCM-C04_R02.bin and can be obtained below
http://mirror.exetel.com.au/pub/netcomm ... 04_R02.bin
Latest setup guide for the NB9/NB9W units can be found below.
http://mirror.exetel.com.au/pub/netcomm ... mm_NB9.pdf
Linksys/Sipura SPA Users
Most tickets and support issues are in regards to intermittent voice quality, thanks to CloSeR for the solution below.
Click on the "SIP" tab on the top menu.
Under RTP Parameters configure the following field.
RTP Packet Size: 0.040
Under SDP Payload Types configure the following field.
AVT Dynamic Payload: 96
Change the above settings, then save and restart ATA. If you still find it doesn't work please try changing your SIP codec to G723.
If you have problems calling 121 (Voicemail) you will need to modify the dial plan to the one listed below and change one setting.
Use Preferred Codec Only to "no".
Billion Units All 7xxx Series Users
There have been a lot of tickets raised on the quality of the calls on these units. The solution is to make sure that ALL other codecs are turned off.
You will need to manually set G.711 to be used without any other codecs set as priority. This will force all calls made to use the G.711 codec.
Alcatel SPEEDTOUCH 510/530 ADSL ROUTER
If you are using Telstra Alcatel SpeedTouch 510/530 ADSL Router, you will need to unbind port 5060, else VoIP will not be useable. For reasons unknown to man this port is blocked.
To open the port please follow the steps below.
Click on START > RUN > CMD
Then issue the commands below.
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telnet 10.0.0.138 (the router LAN IP) nat unbind application=SIP port=5060 config save system reboot
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NOKIA N95 (Thanks to spero for the config)
Profile Name: Exetel
Service Profile: IETF
Access Point: *Your Wifi Network*
Sip Public Username: firstname.lastname@example.org
Use compression: NO
Registration: When Needed
Proxy Server Address: sip:sip1.exetel.com.au
Allow loose routing: Yes
Transport Type: UDP
There is also a Registrar Server which are the same as the above settings
I will add more information once I gather all the data, if there is anything I have missed please let me know