Posted elsewhere about my incoming calls being met with a recorded message stating the number is disconnected.
I emailed email@example.com detailing the problem.
This is the answer I got:
My response (not unreasonable I would think...)On 27/08/2008, at 10:54 , firstname.lastname@example.org wrote:
I began to understand your situation.
Please find that this issue was not caused by your equipment or Exetel server or our carrier. We've been advised by our carrier before that this problem will happen for some end user who trying to dial your voip number.
This problem was caused by the caller party's voice service provider because they did not update or fix the interconnect dial rules / tables therefore it may work for some people who call you depend on which service provider they are using.
I'm afraid we cannot rectify this problem and this issue need to be resolve by caller's voice service provider.
Exetel VoIP Service
Exetel Pty Ltd
Foolishly I advertised the VIOP number as a preferred means of contact and now find I've greatly inconvenienced a number of people. Anyone have any advice or feedback. ( A telstra tech pass and instruction on interconnect dial rules / tables programing would be usefull)Thanks,
To confirm, the problem is outside the control of Exetel.
The problem is that of whoever is the service provider of the calling party.
The calling party needs to get their service provider to fix the problem.
I've tested the following voice service providers:
Telstra 3G mobile (Faulty)
Optus PSTN (Faulty)
Exetel mobile (Faulty)
Telstra POTS (Faulty)
So I'm paying $5 per month for a number provided by Exetel that will not work with any major telco, including Telstra POTS. And for that $5 it is my responsibility to contact every telco to let them know they need to update or fix their interconnect dial rules / tables regarding my DID.
I'd suggest to you, that Exetel have sold me a service that is not fit or warrantable for the purpose with which it is intended.
How about you sell me a DID that at least one major voice service provider in Australia (Telstra POTS) can contact.