Error: Webpage cannot be found

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arzcrack
Posts: 6
Joined: Mon Sep 01, 2008 12:43 pm
Location: Melbourne

Error: Webpage cannot be found

Post by arzcrack » Mon Sep 01, 2008 1:51 pm

I have a website hosted by exetel (not the free type). The address is www.otgcc.org.au

I have uploaded the website, and have included a file called index.html

Whenever I enter the web address in internet explorer, I get the error message "The webpage cannot be found".

Suggestions please?

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Error: Webpage cannot be found

Post by austdata » Mon Sep 01, 2008 2:20 pm

G'day Arzcrack"
Have put the index.html file into the public_html folder? Only if that is done will it display as expected, http://www.otgcc.org.au/index.html

Cheers,

Mike
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

arzcrack
Posts: 6
Joined: Mon Sep 01, 2008 12:43 pm
Location: Melbourne

Re: Error: Webpage cannot be found

Post by arzcrack » Mon Sep 01, 2008 2:32 pm

thanks Mike,

I have now added a folder public_html and put all website files including the index.html and it still doesn't work

Have I done it wrong, or does this mean there's another problem?

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Error: Webpage cannot be found

Post by austdata » Mon Sep 01, 2008 2:37 pm

That looks right, the site is visible now.

I am surprised that directory wasn't already there. I would have thought it was a default when access was granted.

Cheers,

Mike
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Error: Webpage cannot be found

Post by Gidget » Mon Sep 01, 2008 2:39 pm

The site is working for me :D

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

danielc

Re: Error: Webpage cannot be found

Post by danielc » Mon Sep 01, 2008 2:39 pm

Hi,

It seems you may have removed your public_html directory inadvertently. This directory should actually be a subdirectory in:

web/www.otgcc.org.au/

I have moved your public_html directory into the correct place. From now on all uploads should be in the directory

web/www.otgcc.org.au/public_html

Regards,
Daniel C

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Error: Webpage cannot be found

Post by austdata » Mon Sep 01, 2008 2:41 pm

G'day Danielc ,
Was public_html in the users root directory?

Cheers,

Mike
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

danielc

Re: Error: Webpage cannot be found

Post by danielc » Mon Sep 01, 2008 3:34 pm

Hi Austdata,

Well the first time I checked, it didn't exist. Shortly after it had been created in the root-directory.

So the answer is, yes and no :)

Regards,
Daniel C

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Error: Webpage cannot be found

Post by austdata » Mon Sep 01, 2008 4:33 pm

I didn't even think to suggest it should have been created, just assumed it was there. Oops. :mrgreen:

Cheers,

Mike
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

arzcrack
Posts: 6
Joined: Mon Sep 01, 2008 12:43 pm
Location: Melbourne

Re: Error: Webpage cannot be found

Post by arzcrack » Mon Sep 01, 2008 5:22 pm

Thank you all very much for such a swift resolution.
Cheers,
Chris

austdata
Posts: 629
Joined: Wed Apr 25, 2007 12:38 am
Location: Melbourne

Re: Error: Webpage cannot be found

Post by austdata » Tue Sep 02, 2008 1:39 am

No problem,
It's a hobby of mine. :wink:

Cheers,

Mike
The views I present here are not necessarily those from my brain.
Exetel's support number outside Sydney: 1300 788 141 NOTE: I do not work for Exetel.

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