Mobile Phone Data Usage calculations wrong for LAST MONTH

[Lawrie]

there appears to be a problem with the way the new usage graph is calculating the total data usage for LAST months mobile phones
If you see the example below (and similarly for all my family mobile phones) the billable data usage was 649.82 MB but the total is only 178.70MB

Qty. Usage Total Units Usage Value Over Charge / Remaining Value

Billable Data Usage 112 sessions 649.82MB $0.00
Billable Free Usage From Social Network 78 sessions 192.51MB $0.00

Total: (Last Update: 1st Apr 2014 22:14:18) 178.70MB $0 1,321.30MB Remaining Value

[angelos]

Could you PM me the particular service number you are referring to?

Qty. Usage Total Units Usage Value Over Charge / Remaining Value

Billable Data Usage 112 sessions 649.82MB $0.00
Billable Free Usage From Social Network 78 sessions 192.51MB $0.00

Total: (Last Update: 1st Apr 2014 22:14:18) 178.70MB $0 1,321.30MB Remaining Value

Are you referring to the details provided on the invoice? Or was it the usage page on the MyExetel Dashboard?

[Lawrie]

I am referring to the Exetel Customer Mobile Phone Meter - last months usage.

[KavindaS]

I am referring to the Exetel Customer Mobile Phone Meter - last months usage.

There are several mobile services under your customer id. If you have not PM to Angelo as requested, PM me your relevant mobile service number.

[angelos]

PM received.. And I see what you mean.

I will get our Developers to look into this and get it fixed. Your reference number is 7789957.

We will update you as soon as possible.

[angelos]

Got the confirmation that the issue has been resolved.

Please confirm if this is correct.

[Lawrie]

Thank you guys - looks much better now!!!

Lawrie