All,
Currently on a Phone and ADSL bundled on an Optus plan. Reported no dial tone and no internet to phone support on Sat 26/4. Received the txt last night advising that "issue will be investigated on or before 10/5". I may be wrong, but feel that 2 weeks to have a line checked and to be without a home phone or internet service is unacceptable. I have been an Exetel customer for nearly 10 years now and can say I have been nothing but happy in their service and support but two weeks to have a line checked, In metropolitan Melbourne? My parents are now without means of telephone communication and I'm having to look to purchase a mobile phone for them just in case...
I can't believe I feel the need to post here after being such an advocate for Exetel but this is leaving a bitter taste...
Ticket number # 7828739
Rob.
No service - 2 weeks for a technician.
Re: No service - 2 weeks for a technician.
Hi Rob,Drchelly wrote:All,
Currently on a Phone and ADSL bundled on an Optus plan. Reported no dial tone and no internet to phone support on Sat 26/4. Received the txt last night advising that "issue will be investigated on or before 10/5". I may be wrong, but feel that 2 weeks to have a line checked and to be without a home phone or internet service is unacceptable. I have been an Exetel customer for nearly 10 years now and can say I have been nothing but happy in their service and support but two weeks to have a line checked, In metropolitan Melbourne? My parents are now without means of telephone communication and I'm having to look to purchase a mobile phone for them just in case...
I can't believe I feel the need to post here after being such an advocate for Exetel but this is leaving a bitter taste...
Ticket number # 7828739
Rob.
Welcome to the Exetel Forums. Unfortunately the commitment given was based on the availability of technicians in your area. However it doesn't mean that it will be investigated only on 10/5 as it will be on or before any day to 10/05 COB.
Re: No service - 2 weeks for a technician.
2 weeks now and still no resolution.
I've been told that if its not fixed my 7PM tonight, I have to call Exetel and they will book an appointment for a technician. This may take one or 2 days, but their not sure... Meanwhile I'm getting more and more phone calls with friends worried that somethings happened as the phone rings out an no matter what I try, I cant answer the phone! Its driving me mad!
Very Disappointing.
I've been told that if its not fixed my 7PM tonight, I have to call Exetel and they will book an appointment for a technician. This may take one or 2 days, but their not sure... Meanwhile I'm getting more and more phone calls with friends worried that somethings happened as the phone rings out an no matter what I try, I cant answer the phone! Its driving me mad!
Very Disappointing.
Re: No service - 2 weeks for a technician.
All fixed. After a long conversation with technician on the roadside, he identified and fixed the fault within 10 mins...
Rant over.
Rant over.
Re: No service - 2 weeks for a technician.
Hi Rob,Drchelly wrote:All fixed. After a long conversation with technician on the roadside, he identified and fixed the fault within 10 mins...
It is grate to hear that the issue is fixed
. And we are extremely sorry about the inconvenience caused to you by this.