I requested a plan change and was shown the following confirmation web page:
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Thank you! Your plan change request has been successfully placed.
Service number: 07xxxxxxxxxx
New plan name: T-R - Bundled - 300 GB
Download allowance: 150GB Peak
Offpeak download allowance: 150GB Offpeak
Monthly Broadband plan cost: $54.99
Add-ons: No add-ons
Total monthly cost: $54.99
Plan change fee: $0.00
Total minimum cost: $54.99
New Contract term: Existing Contract
However, the confirmation email I received says:
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Here are the details for your new Broadband bundle plan.
Service number: 07xxxxxxxxxx
New plan name: T-R - Bundled - 300 GB
Download allowance: 150GB Peak / 150GB Offpeak per month
Monthly Broadband plan cost: $54.99
Add-Ons: N/A
Total monthly cost: $79.99
Plan change fee: $0.00 once off
Total minimum cost: $79.99
Contract term: Existing Contract