Hotmail Block List

Email setup and troubleshooting
ugottalarf
Posts: 1
Joined: Thu Jan 06, 2011 8:12 pm
Location: Brisbane

Hotmail Block List

Post by ugottalarf » Wed Apr 05, 2017 12:52 pm

Had this a couple of yrs ago, happening again...

Is there another SMTP setting we can use?

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

myfriendsemail@hotmail.com
SMTP error from remote mail server after MAIL FROM:<myemail@exemail.com.au> SIZE=12531:
host mx4.hotmail.com [104.44.194.234]: 550 SC-001 (SNT004-MC8F6) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

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KavindaS
Forum Admin
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Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Hotmail Block List

Post by KavindaS » Wed Apr 05, 2017 2:03 pm

ugottalarf wrote:Had this a couple of yrs ago, happening again...

Is there another SMTP setting we can use?

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

myfriendsemail@hotmail.com
SMTP error from remote mail server after MAIL FROM:<myemail@exemail.com.au> SIZE=12531:
host mx4.hotmail.com [104.44.194.234]: 550 SC-001 (SNT004-MC8F6) Unfortunately, messages from 220.233.0.71 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

Known issue has been identified and our sysadmins are working on this. We will update once their is a feedback by them. Ticket ref no is 11440036.

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KavindaS
Forum Admin
Posts: 2370
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Hotmail Block List

Post by KavindaS » Wed Apr 05, 2017 7:00 pm

Update
---------
Issue has been resolved and it will take 24 to 48 hours to completely removed through the systems.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Thu Apr 13, 2017 5:50 pm

Unfortunately it looks like this problem has reappeared as I had the problem at the previous times and it just reoccurred.

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KavindaS
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Location: Sydney

Re: Hotmail Block List

Post by KavindaS » Thu Apr 13, 2017 10:09 pm

GaryG wrote:Unfortunately it looks like this problem has reappeared as I had the problem at the previous times and it just reoccurred.
Could you please forward the returned email to residentialsupport@exetel.com.au?

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Thu Apr 13, 2017 10:13 pm

KavindaS wrote:
GaryG wrote:Unfortunately it looks like this problem has reappeared as I had the problem at the previous times and it just reoccurred.
Could you please forward the returned email to residentialsupport@exetel.com.au?
Unfortunately I deleted it but resending it now so hopefully I will get the same result.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Thu Apr 13, 2017 10:17 pm

Just got the same result so the email is on its way to residential support.

Thanks

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KavindaS
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Posts: 2370
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Hotmail Block List

Post by KavindaS » Thu Apr 13, 2017 11:14 pm

GaryG wrote:Just got the same result so the email is on its way to residential support.

Thanks
Please confirm the ticket number you have received, after forwarding the email to residentialsupport@exetel.com.au.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Thu Apr 13, 2017 11:19 pm

KavindaS wrote:
GaryG wrote:Just got the same result so the email is on its way to residential support.

Thanks
Please confirm the ticket number you have received, after forwarding the email to residentialsupport@exetel.com.au.
So far I haven't received any response, even an automatic one.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Thu Apr 13, 2017 11:46 pm

Just emailed someone else with the same results so forwarded the failed message response to Residential Support as well.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Sat Apr 15, 2017 11:40 am

I know it is Easter, etc but I have had no response, no ticket, etc.

HimaJ
Exetel Staff
Posts: 208
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Hotmail Block List

Post by HimaJ » Sat Apr 15, 2017 1:27 pm

Apologies for the late response.

Please note that we have not received any e-mails.

Kindly forward the email to "residentialsupport@exetel.com.au" where we can look into the matter.
Make sure you insert your service number in the subject line of the e-mail.

Exetel apologies for the inconvenience may have caused by this.

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Sat Apr 15, 2017 1:36 pm

Sure I'll resend them.

I did log into my service area and both emails are listed as received 2 days ago.

SteveT
Posts: 3
Joined: Thu Aug 15, 2013 11:37 pm
Location: Barmera

Re: Hotmail Block List

Post by SteveT » Tue Apr 18, 2017 8:48 pm

Dear Support

I am not sure whether I can continue with this post or have to begin a new one, but we have just started having the same problem here when we forward selected emails to our hotmail.com.au backup account.

A copy of the bounce-back email is as follows:
--------------------------------------------------------

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

Xxxx_x@hotmail.com.au
SMTP error from remote mail server after MAIL FROM:<xxxxx.xxxxx@exemail.com.au> SIZE=3207:
host mx2.hotmail.com [65.55.37.120]: 550 SC-001 (COL004-MC4F22) Unfortunately, messages from 220.233.0.8 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.

------ This is a copy of the message, including all the headers. ------

Thanks . . .

GaryG
Posts: 122
Joined: Sun Dec 11, 2005 10:41 pm
Location: Melbourne

Re: Hotmail Block List

Post by GaryG » Tue Apr 18, 2017 8:55 pm

Looks fairly similar to the ones I received - the same source IP address though different hotmail server address and IP.

I did get an email today that they were investigating and for the moment emails are getting through but its been back and gone before so hoping for a more permanent solution to come.

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