How to get Teleconference Number

[JohnSCS]

Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?

[Amila Fernando]

Hi,

I would like to use the Teleconference system, but how do I get a conference number to use it?

We will check this & get back to you shortly.

[JohnSCS]

Any updates?

[Amila Fernando]

Any updates?

Hi John,

First of all I apologize for the delayed response.

Kindly note that this feature is not available for SMB (Small Business) services & it is available only for corporate grade data services.

[JohnSCS]

Then why does it state in My Exetel

"This provides you with a function to have a meeting or chat over the telephone with multiple people and will become a standard part of Exetel's VOIP offering."

Why can't this feature be available to all Voip users?

[KavindaS]

Why can't this feature be available to all Voip users?

This has been further escalated with SMB sales department and they will update the thread by close of business tomorrow.

[Lanorin]

The SMB Sales Team is looking into this feature on the Member's portal. They will be in touch with you soonest.

[JohnSCS]

Any updates ?

[HimaJ]

Please note that Exetel looking into this with high priority. We will update you very soon.

Exetel apologies for the inconvenience may have caused by this.

[Lanorin]

Hi John,

The development team is currently checking on this on this feature that's available on the My Exetel portal.

Please bear with us and we will get back to you as soon as there is response.

Thank you.

[JohnSCS]

Any further updates?

[Lanorin]

Hi John,

The developer team is still in the process of getting this checked.

We will be able to provide you an update end of next week.

[James]

Any further updates?

Hi John,

This functionality was taken away from the MyExetel page as very few res customers used it, it still resides in the corporate portal, but it will about a month before it is restored to the res portal.

James

[JohnSCS]

Is it possible to have a conference number manually assigned to my account?
I would really like to start using the feature.

[HimaJ]

Exetel is currently looking into your query. We will update you soon.