Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC

[NIrmitha]

Event Notification

Location Affected: Melbourne - Adelaide

Event Start Time: 11th January 2018

Products Impacted : Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Root cause : Still being investigated.

Exetel apologizes for any inconvenience this may have cause

[NIrmitha]

Update
The field engineers have confirmed the fibre has been damaged by excavation work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

[AroshJ]

Update

Repair work is ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Once the outage has been restored kindly power cycle your modem/ router and test the service.

Exetel apologizes for any inconvenience this may have caused.

[nilushid]

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.