Cancellation fees + charges for Exetel Mobile

Note: For official invoice and billing responses use billing@exetel.com.au
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Drewington
Posts: 1
Joined: Sat Jul 21, 2018 6:35 am

Cancellation fees + charges for Exetel Mobile

Post by Drewington » Sat Jul 21, 2018 9:01 am

Apart from the cancellation fee, are there any other charges incurred when cancelling or porting a mobile plan from Exetel to another provider before the end of the contract?

For example: cancellation fee + half the monthly plan for the remaining months left on the contract?

The reason for asking is that these additional fees are typically part of an ADSL and NBN plans.

IsuruB
Exetel Staff
Posts: 300
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Cancellation fees + charges for Exetel Mobile

Post by IsuruB » Sat Jul 21, 2018 5:08 pm

Drewington wrote:
Sat Jul 21, 2018 9:01 am
Apart from the cancellation fee, are there any other charges incurred when cancelling or porting a mobile plan from Exetel to another provider before the end of the contract?

For example: cancellation fee + half the monthly plan for the remaining months left on the contract?

The reason for asking is that these additional fees are typically part of an ADSL and NBN plans.
There will be no cancellation fee if you cancel or port out providing us with 28 days notice. Since your contact ends in December this year, there is an early termination fee however.
To see how these charges are calculated, kindly log into MyExetel, go to "Services & Usage", click on "Manage" next to your mobile number, and select the "Cancel Service" tab. You will see here how exactly the charges are calculated depending on the day you wish to cancel the mobile service.

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