Unplanned Fibre Network Outage -Ripley , QLD

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nilushid
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Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage -Ripley , QLD

Post by nilushid » Mon Jan 14, 2019 5:37 pm

Event Notification

Location Affected: Ripley , QLD

Start time of event: 14/01/2019

Products Impacted: Fibre

Additional Information: Most customers in the above mentioned area may experience connectivity issues.

Estimated Time of Restoration: The supplier is unable to provide us with an Estimated Time of Restoration at this stage

Root cause : Still under investigation

Exetel apologizes for any inconvenience this may have caused

nilushid
Exetel Staff
Posts: 674
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Unplanned Fibre Network Outage -Ripley , QLD

Post by nilushid » Mon Jan 14, 2019 10:46 pm

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

Dhilshan
Exetel Staff
Posts: 229
Joined: Sat Jan 06, 2018 12:22 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Ripley , QLD

Post by Dhilshan » Tue Jan 15, 2019 9:13 am

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.

HimaJ
Exetel Staff
Posts: 208
Joined: Mon Feb 09, 2015 8:15 pm
Location: Sydney

Re: Unplanned Fibre Network Outage -Ripley , QLD

Post by HimaJ » Tue Jan 15, 2019 10:02 pm

Update

This outage has been restored.

Please power reboot your modems/routers.

Exetel apologizes for any inconvenience caused.

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