Speed Issue & VoIP Help

Services provided via NBN Co, Opticomm, Open Networks, Red Train, LBN Co, and TPG FttB
Post Reply
sombsyd
Posts: 2
Joined: Mon Apr 01, 2019 7:40 pm

Speed Issue & VoIP Help

Post by sombsyd » Tue Apr 02, 2019 2:42 pm

Hi there - I am generally content with Exetel having moved from Telstra. However, I am encountering speed issues in the evening hours, ranging from 11mbps to 30 mbps. Could you please look in to it?

Also, could you suggest me a few models for VOIP phones? I am unable to select any with so many options like DECT, just handset, base system, etc.

Your help is appreciated.

Thanks
Somnath Banerjee

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Speed Issue & VoIP Help

Post by KavindaS » Tue Apr 02, 2019 4:47 pm

sombsyd wrote:
Tue Apr 02, 2019 2:42 pm
Hi there - I am generally content with Exetel having moved from Telstra. However, I am encountering speed issues in the evening hours, ranging from 11mbps to 30 mbps. Could you please look in to it?

Also, could you suggest me a few models for VOIP phones? I am unable to select any with so many options like DECT, just handset, base system, etc.

Your help is appreciated.

Thanks
Somnath Banerjee
Hi Somnath,

We are happy to investigate this, considering the time specified slow speed issue. Therefore, perform random speed tests via http://speedtest.exetel.com.au/ in different time frames (peak / off peak times) and email the results to residentialsupport@exetel.com.au for further check on this.

About the VOIP phone models, unfortunately we cannot confirm a specific model, and it really depends on your requirements. Therefore, it is recommended that you contact the device support.

alhamco@bigpond.com
Posts: 1
Joined: Thu Apr 11, 2019 8:59 pm

Re: Speed Issue & VoIP Help

Post by alhamco@bigpond.com » Sun Dec 08, 2019 8:24 pm

Re voip phone, I was told by salesman existing phones wouldnt work. Thats wrong. I have 2 existing phones working.

judep
Exetel Staff
Posts: 826
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Speed Issue & VoIP Help

Post by judep » Sun Dec 08, 2019 10:18 pm

alhamco@bigpond.com wrote:
Sun Dec 08, 2019 8:24 pm
Re voip phone, I was told by salesman existing phones wouldnt work. Thats wrong. I have 2 existing phones working.
Hi,

I have raised this towards the relevant team and we sincerely apologies for the inconvenience caused due to providing misinformation.

Thanks.

nicoler
Exetel Staff
Posts: 131
Joined: Thu May 02, 2013 12:16 pm
Location: COLOMBO

Re: Speed Issue & VoIP Help

Post by nicoler » Mon Dec 09, 2019 12:56 pm

alhamco@bigpond.com wrote:
Sun Dec 08, 2019 8:24 pm
Re voip phone, I was told by salesman existing phones wouldnt work. Thats wrong. I have 2 existing phones working.
HI

Let me apologies for the inconvenience this may have caused you. Could you please provide us with your service details and the best contact number in order to arrange a call back to further discuss your concerns.

Kind Regards
Nicole

Post Reply