Unplanned Network Outage - Fibre - All Suburbs, VIC

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judep
Exetel Staff
Posts: 370
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Unplanned Network Outage - Fibre - All Suburbs, VIC

Post by judep » Mon May 13, 2019 7:17 pm

Event Notification

Locations Affected: All Suburbs, VIC

Products Impacted : Fibre

Event Start Time: 13/05/2019 06:30PM AEST

Estimated Resolution : No Estimated Time of Resolution has been provided at this stage

Root cause : Still Investigating

Additional Information: Most customers in the above mentioned area may experience no connectivity

Exetel apologizes for any inconvenience this may have caused

judep
Exetel Staff
Posts: 370
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Network Outage - Fibre - All Suburbs, VIC

Post by judep » Mon May 13, 2019 7:32 pm

Update:

A fix has been applied

We can now see data traffic on the affected link, kindly power cycle the modem/router and re test the service

Root Cause - Still investigating

Exetel apologizes for the inconvenience caused.

IsuruB
Exetel Staff
Posts: 268
Joined: Thu Sep 08, 2016 10:18 pm
Location: Sydney

Re: Unplanned Network Outage - Fibre - All Suburbs, VIC

Post by IsuruB » Tue May 14, 2019 11:23 am

Update:

We are able to see the reported services now online.

The root cause has been identified as a Network configuration issue and has been corrected.

Please power cycle your modem / router and check if issues persist.

Exetel apologizes for the inconvenience caused.

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