Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Old, inactive threads
Post Reply
nilushid
Exetel Staff
Posts: 660
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by nilushid » Fri May 24, 2019 6:32 pm

Event Notification

Location Affected : Frenchs Forest and surrounding suburbs, NSW

Start time of event: 24/05/2019, 08:00 AEDT

Products Impacted : Fibre

Additional Information : Most customers in the above mentioned area may experience connectivity issues

Estimated Time of Restoration (ETR) :
We are unable to provide an ETR at this stage

Root cause :
Still under Investigation

Exetel apologizes for any inconvenience this may have caused.

judep
Exetel Staff
Posts: 371
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by judep » Sat May 25, 2019 12:11 pm

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 107
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by Dushyanthan » Sat May 25, 2019 10:27 pm

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 371
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by judep » Sun May 26, 2019 9:02 am

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

Dushyanthan
Exetel Staff
Posts: 107
Joined: Tue Jun 19, 2018 1:13 pm
Location: Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by Dushyanthan » Sun May 26, 2019 10:14 pm

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

rehanj
Exetel Staff
Posts: 536
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by rehanj » Mon May 27, 2019 10:49 am

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by rasikak » Mon May 27, 2019 10:21 pm

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 371
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by judep » Tue May 28, 2019 9:44 am

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

rasikak
Exetel Staff
Posts: 209
Joined: Fri Jun 02, 2017 1:34 pm
Location: North Sydney

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by rasikak » Tue May 28, 2019 10:48 pm

Update:

Kindly be advised that the outage is still ongoing.

Our engineers are currently working to restore the services however still are unable to provide and an Estimated Time of Resolution at this stage.

Exetel apologizes for the inconvenience caused.

judep
Exetel Staff
Posts: 371
Joined: Thu Jan 04, 2018 1:57 pm
Location: Sri Lanka

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Post by judep » Wed May 29, 2019 10:08 am

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Post Reply