Nowra outage

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johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Nowra outage

Post by johnhennessy » Tue Jul 07, 2020 2:24 pm

Does anyone know if the Nowra outage is also affecting Minnamurra?
John Hennessy
Member since September 2004

nilushid
Admin
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Location: sydney

Re: Nowra outage

Post by nilushid » Tue Jul 07, 2020 2:27 pm

johnhennessy wrote:
Tue Jul 07, 2020 2:24 pm
Does anyone know if the Nowra outage is also affecting Minnamurra?
Hi

It is affecting many surburbs. Can you PM us your Customer ID or the Service number to check whether your service currently affected by this outage

Thanks

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: Nowra outage

Post by johnhennessy » Tue Jul 07, 2020 2:29 pm

0200009265
John Hennessy
Member since September 2004

nilushid
Admin
Posts: 1201
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Nowra outage

Post by nilushid » Tue Jul 07, 2020 2:35 pm

johnhennessy wrote:
Tue Jul 07, 2020 2:29 pm
0200009265
Hi

Yes, your service also affected by the ongoing Nowra outage. There is no ETR at this stage. We will be updating the following link as soon as we hear more information from the supplier.

viewtopic.php?f=296&t=45765

Exetel apologizes for any inconvenience this may have caused.

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: Nowra outage

Post by johnhennessy » Tue Jul 07, 2020 2:37 pm

Thank you 👍
John Hennessy
Member since September 2004

peterh_oz
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Location: Melbourne Australia
Contact:

Re: Nowra outage

Post by peterh_oz » Tue Jul 07, 2020 8:42 pm

Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).

Thanks

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: Nowra outage

Post by johnhennessy » Tue Jul 07, 2020 8:49 pm

Minnamurra is still out as well!
John Hennessy
Member since September 2004

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: Nowra outage

Post by johnhennessy » Tue Jul 07, 2020 8:55 pm

Surely after 9 hours down there must be some more information for us! Not good.
John Hennessy
Member since September 2004

nilushid
Admin
Posts: 1201
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Nowra outage

Post by nilushid » Tue Jul 07, 2020 9:14 pm

johnhennessy wrote:
Tue Jul 07, 2020 8:55 pm
Surely after 9 hours down there must be some more information for us! Not good.
Hi

Yes, we understand the frustration here and we are extremely sorry about the inconvenience caused to you. The supplier has identified a hardware issue and they are currently working with Exetel co-Network team to apply a fix. More updates will be provided as soon as they are available from suppliers end

viewtopic.php?f=296&t=45765&p=330824#p330824

Exetel apologizes for any inconvenience this may have caused.

peterh_oz
Posts: 525
Joined: Thu Oct 12, 2006 11:13 pm
Location: Melbourne Australia
Contact:

Re: Nowra outage

Post by peterh_oz » Tue Jul 07, 2020 9:42 pm

peterh_oz wrote:
Tue Jul 07, 2020 8:42 pm
Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).

Thanks
??

nilushid
Admin
Posts: 1201
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Nowra outage

Post by nilushid » Tue Jul 07, 2020 9:49 pm

peterh_oz wrote:
Tue Jul 07, 2020 9:42 pm
peterh_oz wrote:
Tue Jul 07, 2020 8:42 pm
Is this also affecting Batemans Bay FTTN? A modem reboot didn't fix. Broadband green, Internet red (or vice versa).

Thanks
??
Hi

Different service types are affected by this outage in multiple areas. Kindly PM us your Customer ID or the service nuber to check your connection separately.

Thanks

peterh_oz
Posts: 525
Joined: Thu Oct 12, 2006 11:13 pm
Location: Melbourne Australia
Contact:

Re: Nowra outage

Post by peterh_oz » Wed Jul 08, 2020 6:00 am

0201359481

Thanks

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: Nowra outage

Post by johnhennessy » Wed Jul 08, 2020 9:37 am

22 hours now. This is very poor.
John Hennessy
Member since September 2004

nilushid
Admin
Posts: 1201
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Nowra outage

Post by nilushid » Wed Jul 08, 2020 1:13 pm

johnhennessy wrote:
Wed Jul 08, 2020 9:37 am
22 hours now. This is very poor.
Hi

The outage has been successfully restored. We can see your service online and connected. Please check the service and confirm.

Exetel apologizes for any inconvenience this may have caused.

Thanks

johnhennessy
Posts: 31
Joined: Fri Sep 17, 2004 4:20 pm

Re: Nowra outage

Post by johnhennessy » Wed Jul 08, 2020 2:02 pm

Yes, back up now. Can I expect to get a refund of 1 day?
John Hennessy
Member since September 2004

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